Video-meetings, conference calls, instant messaging, email : technological breakthroughs which have revolutionized the way companies do business and the speed with which business gets done.
Yet to be truly effective in using the latest communication technology, we need to be more attentive than ever about how our ideas travel through virtual channels.
Technology, Trust and Multi-tasking Yet these brilliant solutions to bridging geographical distance and saving time, have created a whole new set of challenges for the global workplace. Many virtual meetings get undermined by technical glitches. The lack of personal contact and informal socializing make it harder to build trusting relationships. Conducting virtual instead of on-site meetings takes much more concentration to absorb the information. Time and energy is frequently wasted in just identifying who is speaking . Add to that the pro's and con's of multi-tasking during conference calls. And as long distance working means working across borders and continents, understanding cross-cultural dynamics is critical to successful virtual communication.
Global teams: a blessing or a burden ? Virtual communication is here to stay! So the question is: how can you optimize its benefits and effectively manage its constraints? How can you remain in control of your own priorities on a daily basis, while being bombarded with emails and multiple requests to attend virtual meetings? And how can you develop the cross-cultural competencies to make sure that you and your international colleagues really understand each other across cyber-space?
For who ? This is a 2 day program for professionals whose role involves communication with international colleagues and customers. Business teams can also greatly benefit from following the VCAC program together.
Participation in the Virtual Communication Across Cultures Training gives you the opportunity to:
Understand and identify different cultural values and how they influence perception.
Recognize your own cultural preferences and behavior.
Make effective choices to match virtual communication channels to your objectives.
Practice active listening.
Gain a clear understanding of ''rapport'' and how it impacts on effective communication.
Increase your awareness of how your voice and body impact on your "virtual presence."
Learn to strategically use discussion and dialogue techniques
Cultivate curiosity and flexibility in communication with others.